NOW OPEN: Computer & Cell Phone Repair and Service
Located in Ebels Quick Stop, Falmouth
260 E. Prosper Rd, Falmouth
Mon–Fri: 7am–5pm
231-826-3333, x5
SERVICES
Computer Repair & Service
(Mac & Windows)
- Tune-ups + malware cleanup
- Operating system reinstall + updates + drivers
- New computer setup
- Data transfer (old → new)
- Hardware upgrades (SSD/RAM/Battery/Screen - quote after model check)
CELL PHONE REPAIR
- Labor: $75/hr + parts (1‑hour minimum)
- Screen replacement
- Back glass replacement
- Battery replacement
- Clean up
- Phone‑to‑phone data transfer
- Parts cost varies by make/model. Quote provided after model verification.
- Data transfers depend on device condition; data recovery is never guaranteed.
On‑Site Service (Home/Business)
By Appointment
- We come to you within a 25‑mile radius of Falmouth (trip fee applies by zone, $35-$55).
- On-site labor: Windows $110/hr. | Mac $125/hr. (1‑hour minimum)
- On-site service is by appointment and may be limited daily to protect bench turnaround.
- Typical appointment arrival windows: 7–10am, 10–1pm, or 1–4pm.
MEMBERSHIPS: Recurring Support
Covers Mac & Windows, printers, and Wi‑Fi.
HOME PLAN (per household)
$19/mo.
- Remote support up to 30 minutes/month
- Annual tune-up (bench): 1 per 12 months (scheduled; standard turnaround)
- Priority scheduling when possible
- 10% off bench labor (hourly; excludes parts)
- On-site service available at standard on-site rates
- Overage remote support billed at $85/hr. (15-min increments; 30-min minimum)
HOME PLUS (per household)
$29/mo.
- Everything in Home Plan
- Remote support up to 60 minutes/month
- On-site trip fee waiver: 1 per year (labor still applies)
- Priority rush eligibility when available
- Monitoring & Management (RMM) — NinjaOne
- Real-time monitoring of device health and performance
- Automated maintenance and patching for operating systems and third-party applications
- Secure remote access for troubleshooting and support
- Automation options for routine tasks and remedia
Cloud Backup Add‑On
(Per Device)
1 TB per device
$25/mo.
- Multiple devices may be added at $25/device/month.
- Automated backups to secure cloud storage
- File-level and full-system backup options
- Fast recovery for accidental deletion, corruption, or device failure
- Ransomware-resilient backup architecture
- Centralized management and reporting through the NinjaOne platform
DEVICE RESTORE per hour
$85/hr.
- Customer has the option of handling restores on their own at no charge.
- If we perform restores: $100 for a full restore of files.
- If only specific files are needed: $85/hr (1-hour minimum).
SMALL BUSINESS SUPPORT
Membership support covers Mac & Windows, printers, and Wi‑Fi.
Business LlTE
$99/mo.
- Patch management guidance + priority scheduling
- 1 remote support incident/month (up to 30 minutes)
- $10 off zone trip fee
- Overages billed at $85/hr remote and $110/hr on-site + trip fee
Business STANDARD
$249/mo.
- Up to 3 PCs: monthly check-in, patching, basic security review
- 2 hours remote support/month
- 50% off zone trip fee
- Overages billed at $85/hr remote and $110/hr on-site + trip fee
Business PLUS
$499/mo.
- Up to 10 endpoints
- Patch management + basic monitoring
- Backup monitoring included
- Quarterly tech health report
- 4 hours remote support/month + priority response
- Overages billed at $85/hr remote and $110/hr on-site + trip fee
SAME-DAY RUSH SERVICE
Rush Fee (bench) +$79
Rush Fee (on-site) +$99
- Drop off by 9:00 AM for same-day target.
- After 9:00 AM = best effort or next-business-day completion.
Rush is typically available for:
- Tune-ups / malware cleanup (booting systems)
- Basic setup
- Minor software fixes
Rush is typically NOT available for:
- Data recovery
- No-power issues
- Liquid damage
- Repairs requiring ordered parts
IMPORTANT NOTES:
- Data recovery is never guaranteed.
- Passwords/Apple ID/Microsoft account access may be required for some services.
- Labor warranty: 30 days on work performed (parts per manufacturer/supplier warranty).
- We do not offer pickup/drop-off service.
•Tune-ups + malware cleanup
• New computer setup
• data transfer
• Hardware upgrades
Hours
Mon–Fri: 7:00 AM–5:00 PM
Turnaround :
Standard bench/drop‑off turnaround: 2-4 business days
Same‑Day Rush available (limited - see rush policy)
Data recovery is never guaranteed.
Need help today?
Call us: 231-826-3333, x5
Email: it@ebelsgeneralstore.com
Visit us: 260 E. Prosper Rd. Falmouth, MI 49632
(Located in Ebels Quick Stop in Falmouth)
ABOUT US
We’re excited to officially open Ebels Technology — your local, reliable help for everyday tech problems (and the big ones too).
We look forward to serving you in all your business, personal and tech needs.
Phone
231-826-3333, x5
Address
260 E. Prosper Rd, Falmouth MI 49632
Inside Ebels Quick Stop
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